Our Core Values: For over twenty years Tomlinson Linen Service has remained true to its founding core values of integrity, service and quality. These Core Values are fundamental to establishing our corporate culture, building a strong sense of teamwork and delivering quality product to our very satisfied customers.
- Joel McAllister
When Joel McAllister was invited to be general manager of Tomlinson Linen Service, he was excited. This was an opportunity he was fully prepared to engage—a chance to put 10 years of proven management experience to work for a fast-growing company in Seattle with a reputation for quality products and great customer relationships. It was a match made in hospitality heaven.
“When it comes down to it, it’s about customer service and building relationships that last a long time,” Joel says. “That’s who we are.”
Since 2006, Joel has lent his management expertise to overseeing the sales, service and production facets that continue to make Tomlinson Linen Service a success. “I believe I have the best team,” Joel asserts. Joel believes in the integrity of Tomlinson Linen Service’s business practices, and is proud of his company’s ability to build solid partnerships with customers.
Outside of his work at Tomlinson Linen Service, Joel enjoys playing golf, wine tasting, and attending his kids’ sporting events.
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- Ken Bowman
Vice President, Customer Relations
Ken Bowman could have gotten a teaching job with his University of Washington degree in Kinesiology, but a funny thing happened on the way to the classroom. On the advice of a friend, Ken met with owner Gary Tomlinson, and his career took a sharp turn. Now, 24 years later, Ken is using a different skill set as Vice President of Customer Relations for Tomlinson Linen Service. With intimate knowledge of every aspect of the business, Ken’s experience enables him to keep the wheels of production turning, see that the pricing and products are in line with Tomlinson standards, and make sure the route drivers have what they need to deliver quality product and service.
The philosophy for success in business is pretty straight forward for Ken. “One hundred percent customer satisfaction through customer service.” Ken says. “It’s all about relationships.”
It’s no wonder he found his niche at Tomlinson Linen Service.
Ken admits to being a lifelong exercise freak. Powered by his love of running, he has accumulated over 30,000 miles since 1980. Ken and his wife of more than 30 years, a Special Ed teacher in the Highline School District, enjoy RVing, boating, camping and spending time with their grown son and daughter.
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- Scott Hickok
Scott Hickok started working with the Tomlinson linen service team in 2017. Being a people person and having a sales background, he is in his comfort zone as sales consultant. With clients located mostly on the Eastside, he spends the majority of his time traveling from client to client making sure they are getting the correct service and information on new products. Scott loves the tremendous work environment at Tomlinson and feels very fortunate to be part of such a supportive team.
As a Northwest native from Seattle, Scott and his wife spend their time hiking the outdoors, doing a little bit of travel and spending time on the water…in a boat, of course. He is an avid Husky’s fan with season tickets to UW basketball and football. There’s nothing Scott likes better than a good game of basketball, watching or playing. They have two daughters who are both grown, married and have kids of their own. Both still live in the state, so Scott and his wife can spend plenty of time with their four grandchildren. You should also know that if you ever go to the Hickok household for a visit, be prepared to meet his four dogs, three cats and a yard filled with birds and squirrels.
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- Scott Okabayashi
When Scott accepted the position as Service Manager for Tomlinson Linen in March 2013, he felt it was like “coming home.” Scott began his career in the laundry business in 1995 working for Gary and Tim Tomlinson at New Richmond Linen in Seattle. After the company was sold, Scott was a manager in the service departments for another independent linen company and then a national linen company. This experience combined with a degree in Marketing from Arizona State University has enabled Scott to develop a strong skill set to provide excellence in customer service.
Scott says, “I’ve had a unique opportunity to learn from the best laundry companies and apply what I’ve learned here” at Tomlinson Linen. He also enjoys working with former colleagues again and sharing a vision for how to manage a laundry company.
Outside of work Scott enjoys spending time with his wife of 18 years and their four boys. In his spare time Scott enjoys traveling, golf, and helping coach his sons in their various sports including basketball, soccer and track.
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- Patrick Gorman
- Kyle Templin
As supervisor over our maintenance department, Kyle is in charge of making sure everything is running properly and you receive good quality linen from the machinery. He started at Tomlinson Linen in May of 2016 and has been in the industry since 2001. He came to us from Linen King in Oklahoma City, he was glad to trade the tornadoes there for the temperate Northwest weather…rain included.
Born and raised in Illinois, his family moved to southern Missouri when he was 15. After high school, Kyle went to work in the circuit board shop in Springfield doing production work and part-time maintenance on the weekend. When the factory was bought out and later closed…he moved on to a maintenance job in the laundry and linen industry. He continued working laundry maintenance in Springfield, Nashville, Oklahoma City and now in the Northwest at Tomlinson Linen.
Still getting used to the Northwest lifestyle, Kyle loves baseball and occasionally catches a Mariner game at Safeco Field. However, growing up in Illinois, Kyle is still a tried and true Cubs fan and on occasion will fly back to Wrigley to catch a Chicago home game.
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- Tom Andersen
Office Manager and Human Resources
Tom Andersen comes to the Tomlinson Linen Service team after deciding it was time for a change from working many years as a buyer for a local bookstore.
“I had been looking for an opportunity to do a job like this,” Tom says. “This company is in a rapid growth mode, which keeps things exciting and presents some challenges.”
In addition to number crunching, Tom enjoys interacting with customers and vendors who come in or call in to Tomlinson Linen Service. He also appreciates the atmosphere of friendliness and openness in the company.
Tom is a family guy who loves spending time with his kids. He also enjoys music and “plays a little bit of everything,” including guitar, having volunteered his musical talent as part of the worship team at his church for many years.
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- Mandy Murphy
- Janiene Douglas
Although her title reads Administrative Assistant, Janiene Douglas could be called Tomlinson’s unofficial good will ambassador, since her voice is often the first one hears when calling. “I know clients by name and they know me.”
When she’s not welcoming callers, she’s handling invoices and orders that need to be sent, as well as other office duties. Often, she finds herself fielding emergency calls. “If a client had a busy weekend and they run out of napkins, they might call for an emergency delivery. I help facilitate – to get the customer what they need – usually within an hour. We try to do what we can to make our customers happy.”
Janiene started out at Tomlinson in production. So she’s familiar on how the company works. “I bring flexibility to the job. Every day is different. At any moment we may need something done – reports, projects – I’m always learning.”
She has the capacity to remain calm, even when handling problems – an important asset. Perhaps being the mother of four kids has something to do with it. Hiking around the Snoqualmie or Mt. Rainier is one of her family passions. “All the kids are very athletic. We like exploring new places.”
Adds Janiene “Tomlinson is part of my family – we all are very close. We rely on each other. “I love working here”…a sentiment that is often repeated at Tomlinson
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- Production Supervisors